This policy applies to rooms, dorm beds and packages booked directly with us (on WhatsApp, by phone, email or at reception). We confirm every booking in writing with the amount paid and these terms.
Rooms and dorm beds
| When you cancel | What you get back |
|---|---|
| 7 days or more before check-in | Full refund of the amount paid |
| 3 to 6 days before check-in | 50% of the amount paid |
| Less than 72 hours before check-in, or no-show | No refund |
Peak dates
For stays over Diwali, Christmas and New Year (20 December to 5 January), long weekends and the International Yoga Festival week:
| When you cancel | What you get back |
|---|---|
| 15 days or more before check-in | Full refund of the amount paid |
| 7 to 14 days before check-in | 50% of the amount paid |
| Less than 7 days before check-in, or no-show | No refund |
Tour packages and group bookings
Packages and group bookings (5 rooms or more, or the whole dorm) involve cabs, hotels and permits booked in advance for you:
| When you cancel | What you get back |
|---|---|
| 30 days or more before the trip starts | Full refund, minus any non-refundable costs already paid for you (for example helicopter or train tickets) |
| 15 to 29 days before | 50% of the package price |
| Less than 15 days before, or no-show | No refund |
Changing your dates
- You can change your dates once, free of charge, up to 72 hours before check-in, subject to availability. If the new dates cost more, you pay the difference.
- Leaving early: nights you don’t use are not refunded.
Weather, landslides and road closures
If the authorities close the roads to Rishikesh or stop travel on your package route (for example during heavy monsoon rain), you can move your booking to new dates free of charge or keep the full amount as credit for a stay within 12 months. On packages, we refund any parts of the trip we can recover from our suppliers.
If we cancel
If we ever have to cancel your booking, you get a full refund, or a free move to other dates if you prefer.
How to cancel and how refunds are paid
- Send us a WhatsApp message or email with the booking name and dates: +91 79062 40790 or alpineretreat@ingostays.com. The time we receive your message (Indian Standard Time) is the time of cancellation.
- Refunds go back to the original payment method within 7 working days. Your bank may take a few more days to show it.
Bookings made through travel websites
If you booked through an online travel agency (such as MakeMyTrip, Booking.com, Agoda or Goibibo), that website’s cancellation terms apply. Please cancel through them.